fm77 Privacy Policy

1 Introduction and Scope

fm77 operates as a reliable and transparent platform in Bangladesh's online betting and casino market. We are firmly committed to protecting the privacy of our users. This privacy policy tells you what kinds of information fm77 collects about you, why it is collected, how it is used, and what steps are taken to keep your information secure.

This policy applies equally to fm77's website, mobile application (if applicable), and other related digital services. If you register on our platform, log in, or use any of our services, you are agreeing to the terms of this privacy policy.

2 What Information We Collect

fm77 collects various types of information that are necessary for improving the quality of our services and meeting legal obligations. The categories of information collected are described below:

2.1 Information You Provide Directly

When you create an account on fm77 or use our services, the following information is collected directly from you:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Address details
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you browse the fm77 platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system
• Page views, clicks, and navigation patterns
• Session duration and login activity
• Information collected from cookies and related tracking technologies

2.3 Transaction Information

To ensure the security and validity of your financial transactions, we store the following information:

• Deposit and withdrawal history
• Bet amounts and results
• Bonus and promotion usage records
• Payment method change history

3 Purpose of Using Information

fm77 uses collected information only for specific and legitimate purposes. We use your personal information for the following reasons:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To complete the KYC (Know Your Customer) process and ensure the 21+ age requirement is met.
• Transaction Processing: To complete deposit and withdrawal requests quickly and accurately.
• Customer Support: To resolve your issues through 24/7 live chat.
• Fraud Prevention: To detect suspicious activity and maintain account security.
• Responsible Gambling: To identify problematic gambling patterns and provide support.
• Legal Compliance: To remain in compliance with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Relevant Communications: To keep you informed about important updates, transaction confirmations, and relevant offers.

4 Sharing and Disclosure of Information

fm77 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

4.1 Service Provider Partners

Limited information is shared with trusted technology and payment service providers for the operation of our platform. These partners may use the information only for the purpose of providing contracted services and are required to comply with our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by a court order, regulatory authority directive, or applicable law, fm77 will fulfill that obligation. In such cases, we will attempt to notify you in advance if the law permits.

4.3 Fraud Prevention

Information may be shared with relevant authorities or payment processors as needed to prevent financial crime, money laundering, or fraudulent activity.

5 Data Security Measures

fm77 has implemented advanced technical and organizational measures to ensure the security of your information:

• SSL Encryption: Industry-standard SSL/TLS encryption is used during data transmission on our platform.
• Data Encryption: Stored sensitive information is kept in encrypted form in the database.
• Access Control: Only authorized staff may access information within their defined roles.
• Security Monitoring: Our systems are under active security monitoring around the clock.
• Regular Audits: Our security measures are regularly reviewed and improved.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.

Please note, however, that no method of transmitting information over the internet or electronic storage is completely secure. We make every effort to provide maximum protection, but absolute security cannot be guaranteed.

6 Cookies and Tracking Technologies

The fm77 platform uses cookies and similar tracking technologies. These are used to improve your browsing experience, save your preferences, and analyze platform performance.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic operation of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences, login status, and similar settings.
• Analytical Cookies: Used to analyze user behavior and improve services.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 Data Retention Period

fm77 retains your personal information only for as long as necessary. The following rules are generally followed:

• Active account information — for the full duration that the account remains active.
• Closed account information — for the period required to meet legal and regulatory obligations.
• Financial transaction records — for the period set by applicable financial regulations.
• Customer support records — for a reasonable period for the purpose of issue resolution and service improvement.

When the retention period ends, we delete or anonymize the information using secure methods.

8 Your Rights

As a user of the fm77 platform, you have the following rights:

8.1 Right to Access

You have the right to know what information we are collecting about you and how it is being used. You may request this information at any time.

8.2 Right to Rectification

If any of your personal information is incorrect, you may contact us to have it corrected. We will make the correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, it is our responsibility to retain information necessary to meet legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. If you contact us about this, we will take appropriate action.

8.5 Right to Data Portability

In certain circumstances, you may request your information in a structured, machine-readable format.

9 Protection of Minors' Information

fm77 is operated for users aged 21 and above only. We do not intentionally collect information from minors. If we become aware that a minor has used our services, we will immediately close that account and delete the associated information.

If you become aware that a minor is using fm77, please contact us immediately.

10 Third-Party Websites and Services

The fm77 platform sometimes connects with third-party payment gateways or technology services. These third parties have their own privacy policies and we are not responsible for their information processing practices. It is recommended that you read their privacy policies before using third-party services.

11 International Data Transfers

fm77's server infrastructure may be located in international data centers. If your information is processed or stored outside Bangladesh, we ensure that appropriate data protection measures are in place in that country. We always ensure contractual safeguards to maintain the security of your information.

12 Policy Changes and Updates

fm77 reserves the right to change its privacy policy. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• An update notice will be displayed on the homepage of the website.
• An alert about the changes will be shown after you log in.

If you continue to use fm77 after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

13 Responsible Gambling and Data Protection

fm77 believes in promoting responsible gambling. If we analyze your gaming history and identify any concerning patterns, we may contact you to offer support. Information collected for this purpose is used solely to ensure your wellbeing.

To learn more about responsible gambling, visit our Responsible Gaming page.